Who is responsible for your information
Harcourt Exteriors is responsible for the personal information described in this policy. Privacy enquiries can be sent to info@harcourtexteriors.co.uk or discussed by calling 0121 798 9096.
Information we may collect
When you contact us, request a quotation or arrange a site visit, we may receive your name, telephone number, email address, full property address, postcode, requested service, preferred timeframe, project description and any photographs you choose to provide.
We may also record the page, service, location, optional referral code and marketing source connected with an enquiry. These details stay attached to the enquiry and any resulting project in our business system. Referral source and reward information are restricted to owner access. Our website and service providers may process technical information such as device, browser and security data needed to operate forms and protect the website.
How we use information
- To respond to an enquiry and discuss the requested work.
- To arrange and manage a site visit, quotation or project.
- To keep appropriate business, service and enquiry records.
- To understand which website pages and enquiry sources are useful.
- To protect the website, forms and business from misuse.
- To send marketing only where there is an appropriate lawful basis and you have not opted out.
Cookies and website analytics
During your visit we retain campaign and referral details in session storage and relevant links so an introduction can accompany your enquiry. We do not send your name, telephone, address, email, project message or referral code to Google Analytics.
With your permission, we use Google Analytics to understand website visits and improve our pages. This may include pages viewed, referral source, approximate location, device and browser information, and website interactions. Google Analytics is not loaded until you select “Accept”.
You can reject analytics and continue using the whole website. You can also reopen “Cookie settings” at any time to change your choice. Rejecting analytics removes accessible Google Analytics cookies from this website.
Social posts and videos
Project video previews are hosted on this website and can play silently while visible. You can pause them; reduced-motion and data-saving preferences are respected where your browser supplies them. Instagram posts connect to Instagram only after you select “Show Instagram post”. You can remove the embedded post using “Hide Instagram posts”; this choice is separate from analytics consent. Instagram may use cookies and process technical information under its own privacy settings. External TikTok and Instagram links also connect to those platforms when followed. Website video playback does not enable Google Analytics.
Our lawful reasons for using information
Depending on the situation, we use information because it is necessary to take steps you request before entering into a contract, to perform an agreed contract, to meet a legal obligation, for legitimate business interests that do not override your rights, or with your consent where consent is required.
Service providers and sharing
We may use trusted providers to operate website hosting, enquiry forms, customer records, email, calendars and communications. Those providers may process information only as needed to supply their services. We may also disclose information where required by law, to establish or defend legal rights, or in connection with a legitimate business transfer.
We do not sell personal information.
How long information is kept
Information is kept only for as long as reasonably needed for the enquiry, quotation, project, business records, legal obligations or dispute handling involved. Retention can differ depending on the type of record and whether work proceeds.
Your choices and rights
Depending on the circumstances, you may have rights to ask for access, correction, deletion, restriction, objection or transfer of your personal information, and to withdraw consent where processing relies on consent. You can also ask us to stop direct marketing at any time.
Contact info@harcourtexteriors.co.uk to make a privacy request. You also have the right to complain to the UK Information Commissioner's Office.
External services and links
Our website may link to WhatsApp, social media, Bark and other external services. Their own privacy information applies when you use those services. Enquiry information may be processed by our customer-record and form service provider.
Changes to this policy
We may update this policy when our services or legal obligations change. The latest review date will be shown here.
Last updated: 16 September 2026
